Effective listening, reading, speaking, writing and body language can remove barriers to understanding and cooperation. Ensure that the messages you are always sending and receiving are working in your favor. We offer listening/receptivity tools including personal skill self-assessments, situational analyses, interviews, diversity/cross cultural training, focus groups, and surveys. Also, we offer speaking/expressive tools including speech/presentation review and development, public speaking training, writing, group/process facilitation and mentoring.
Listening is the skill we need most often and on which we are least trained. The winning negotiator is usually the best listener… so are the most effective managers… and the most successful enterprises.
Writing is the skill university department chairs rank as the most important in business.
Ineffective communication skills may cause people to exclude you (or your organization) from important opportunities.